I am so angry, but don’t know if I can do anything about it. Before getting my “smile makeover” my dentist and I discussed what I wanted it to look like. One thing I specifically said was how white I wanted them. Despite my instructions, he put a stain on my Lumineers. When I asked him about it he said, “I want smiles I do to look natural.” When I let him know I wasn’t thrilled, he said, “Well it’s certainly prettier than your natural smile.” I’m furious. Can anything be done?
I understand your anger and have heard these type of stories so often it makes me sad. It’s so hard to get patients the information they truly need before getting their smile makeovers done. Here’s the thing, the only thing which guarantees a great result in your smile makeover is the dentist you choose. Too many patients think their family dentist is qualified.
I don’t blame the patients. They’re supposed to trust their medical and dental providers. However, doing proper smile makeovers aren’t taught in dental school. In order to be a great cosmetic dentist, your dentist would have had to invest in post-doctoral training at a reputable institute which trains in cosmetic dentistry.
It’s not a recognized specialty so it’s completely up to the dentist how much time and money they invest in this type of training. At the same time, there are companies (like the Lumineers company) which heavily markets their products to dentists as being “easy” to place because they’re not required to do tooth prep. While they may be easy to place, that doesn’t make them any easier to get a beautiful result.
Evidence Your Dentist Isn’t a Skilled Cosmetic Dentist
In dental school, dentists are taught that they know better than the patient and should tell them what to do. However, cosmetic dentistry is different. Notice your dentist said, “I want smiles I do to look natural.” What he’s not realizing is cosmetic dentistry is about what you want, not what he wants.
Additionally, he thinks a stain is what makes a smile look natural. But, patients who come for cosmetic work aren’t looking for a “natural” smile. They’re looking for a gorgeous smile.
Finally, he didn’t do a try in. Based on what you described, he didn’t let you see them before he permanently bonded on your porcelain veneers. Any cosmetic dentist worth his salt will use a temporary try-in paste to make sure the patient is satisfied before bonding them.
What to Do About Your Lumineers
You have a reason to get a refund. You gave your dentist specific instructions about the color. He ignored them. That means he didn’t have your permission to place those porcelain veneers. Tell him, either you get a refund or you’ll go to the dental board about him not following your instructions and then bonding them on without giving you an option.
Then, once you get your money back, go see an expert cosmetic dentist to have them redone. My suggestion to find the right dentist is to go to the mynewsmile.com website and use their “Find a Cosmetic Dentist” link. They only recommend expert cosmetic dentists who can create gorgeous smiles and know how to follow a patient’s instructions. In fact, most of them have a beautiful smile guarantee.
This blog is brought to you by New Orleans Dentist Dr. Duane Delaune.