In August, I got eight porcelain veneers, but I do not like them. My dentist tried the veneers on my teeth without attaching them. I explained to her that the shape and color were not what I wanted. The veneers should match my teeth after Zoom whitening, but they are darker than my natural teeth.
Before all this, my dentist did the wax-up and temporary veneers, but she assured me that I would like the final veneers because they look much better than the mock-up. The final veneers made my teeth look unevenly spaced, which was not a problem before. After I explained that I could not accept the veneers, the dentist told me she would return them to the lab for correction. But when I returned to the office to try on the new veneers, they still were not right. I am still wearing temporary veneers now and am concerned that I will be wearing them longer than I should?
I spoke with my dentist yesterday, and she said that the lab is hinting that this is their final attempt to redo my veneers. I am concerned about what will happen if I do not like the result. Will I have to start the process all over? – Thank you. Lynnae from GA
We are sorry to hear about your experience. But, fortunately, your dentist did not bond on your veneers without your approval.
If your dentist and the lab she uses cannot achieve the results you agreed to, you should consider stopping the process and finding another dentist. Although you may be hesitant about switching dentists in the middle of treatment, we recommend not asking your dentist to try another time. And if the lab does not seem willing to work with your dentist to ensure your satisfaction, your porcelain veneers case probably will not be resolved.
Get a Second Opinion
Look for an advanced—preferably accredited—cosmetic dentist and schedule a consultation. Cosmetic dentists have post-graduate training and understand the techniques required to achieve the tooth shape you want and match your veneers to your newly whitened natural teeth. Also, advanced cosmetic dentists work with master ceramists who understand how to layer and shape porcelain for beautiful results.
Ask for a refund. If needed, your new cosmetic dentist might be willing to talk with your previous dentist to help you get your money back. Meanwhile, you can speak with your dentist about your disappointment in not getting the results you wanted.
Dr. Duane Delaune, an accredited cosmetic dentist in Metairie, LA, sponsors this post.